July 18, 2016
re sales not what you expect? re repeat customers non-existent? These are two indications that your customer service is failing!  Customer service is not intended to be just words that business owners or managers talk about. Customer service is meant to be the beliefs, words and most importantly the CTIONS of every person who works for   [more…]
April 08, 2015
ustomer service! It can set you apart from your competitors. It really can – either in a good way…or a really, really horrible way. If you and your staff really understand and “care” about your brand, both you and your staff will deliver GREAT customers service. Unfortunately, if neither you nor your staff care, it is quite   [more…]
July 15, 2014
e all think we can communicate. After all, we are all good listeners. e are all very good at sharing information and conveying messages. Right?  rong! Most people are not good communicators. As we move through the corporate world, we are sensitized to “time is money”, “get to the point” and “what’s your ask?”  Our   [more…]
July 11, 2014
e are all customers.  e are.  So, I am not sure what happens from the time we leave our homes until we reach our respective workplaces. For some people they clearly forget what it is like to be a customer.  For others, they don’t. And for the latter ones, we are most grateful.  Today I   [more…]
June 02, 2014
ave you ever been a loyal customer? Sure you have. ave you ever been put off by something by something that the brand you have been so loyal to has done? Of course you have. Sometimes it is something so innocent that they that don’t even know that they have done it. Nonetheless, while innocent,   [more…]
April 14, 2014
n Part 1 of this two part series, interviewed Bryan Reid Senior, founder of Pioneer Log Homes and learned how passion, people and relationships built this world class business.  n this post, we will learn about Joel Roorda, one of the brilliant craftsmen of Timber Kings and the 3 proven tips on how HGTV’s   [more…]
loading more posts…